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Contact Us

Cre8kits (Cre8tors Ltd), PO Box 5432 High Street, Bridgnorth, Shropshire, WV16 9DB customerservice@cre8kits.co.uk

Privacy Policy

A Summary of Our Privacy Policy

  • We take your privacy very seriously and we never sell your personal data to third parties.
  • We use cookies on this website to make our website work correctly and to analyse traffic but you can choose whether to accept these cookies.
  • We only use the details you give us to either process your order, reply to a question you have sent us, analyse our website traffic or processes (all data will be anonymised) or to send you newsletters or marketing emails from us but only if you have fully and happily consented.
  • We hate spam emails and will never spam you with daily emails.
  • We will delete your details after a period of 7 years.
  • You can contact us to ask what information we have on you and ask for either some or all of the data to be deleted.

Please read our full Privacy policy below.

Cre8kits Privacy Policy in Full

Cre8kits understands that your privacy is very important to you and that you care about how your personal information is used and shared online. We respect the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.  If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:“Account” means an account required to access and/or use certain areas and features of Our Site;“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;“Our Site” means this website, www.cre8kits.co.ukUnited Kingdom & EU Cookie Law means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;

    “We/Us/Our” means Cre8kits, a business owned and operated by Cre8tors Ltd, 1 St Leonards Close, Bridgnorth, Shropshire, WV16 4EJ

2. Information About Us

Our Site, www.cre8kits.co.uk, is owned and operated by Cre8tors Ltd, 1 St Leonards Close, Bridgnorth, Shropshire, WV16 4EJ

 

3. What Does This Policy Cover

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

4. What Data Do We Collect

Some data will be collected automatically by Our Site (for further details, please see our section on our use of Cookies. Other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5, for example, when signing up for our email newsletter or purchasing from our website.

Depending upon your use of our Site, we may collect some or all of the following data:

      • Name;
      • contact information including your Postal address, email address and telephone numbers;
      • financial information such as credit / debit card numbers. However we use Paypal to process payments and therefore we never have access to your payment information. This is securely collected and processed by our payment processing partner (Paypal) (see section 7.2).
      • IP address (automatically collected);
      • Demographic information (collected by Yoast and Google Analytics for us so we can see how people use our website and how many people visit for example)
Sensitive data we do not and have never collected
        • Racial or ethnic origin
        • Health, biometric or genetic data
        • Religious or philosophical information
        • Political opinions or history
        • Criminal convictions
        • Sexual orientation
        • Trade union membership

Children’s Data

Our service does not address anyone under the age of 16 (“Children”). However if you become aware that your child (if you are the parent or guardian of that child) has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

 

5. How Do We Use Your Data

5.1    All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.

5.2    We use your data to provide the best possible products and services to you. This includes:

  • Providing and managing your access to our Site;
  • Personalising and tailoring your experience on our Site;
  • Supplying our products and services to you;
  • Personalising and tailoring our products and services for you;
  • Responding to communications from you;
  • Supplying you with articles, news and offers you may be interested in when you subscribe to our newsletter subscription list. You may unsubscribe or opt-out at any time by clicking the Unsubscribe link  at the bottom of every email. We do not have a mailing list currently but do plan to add this feature in the future, at which point we will only add your contact details to our subscription list if you sign up to receive them.
  • Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;
  • We will also store comments or reviews, if you choose to leave them.

5.3    In cases where the collection of data may be a statutory or contractual requirement we will be limited in the products and services we can provide you without your consent for us to be able to use such data.

5.4    With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our products and/or services. We will never spam you or pass your details to third parties for their marketing purposes and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

5.5    Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.  We will only process your personal data if at least one of the following basis applies:

  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are  subject;
  • processing is necessary to protect the vital interests of you or of another person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 

6. How And Where Do We Store Your Data

6.1    We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. We will delete your data if we no longer need it.

6.2    Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage and the use of the EU-approved Model Contractual Arrangements.

6.3    Data security is of great importance to us, and to protect your data we have put in place suitable electronic procedures to protect your data collected through our Site.

6.4    Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data to us via the internet.

 

7. Do We Share Your Data

7.1    We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, advertising and marketing for example Paypal and Google Analytics. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

  1. 2   We currently contract with the following third parties:

 

Processing Orders of Goods and Services

Third Party: Royal Mail
Personal Data Used: Name. Postal Address
Purpose of Use: To arrange delivery of products you have purchased from us.
Lawful Basis: Contract
Link to their Privacy Policy: https://www.royalmail.com/privacy-notice

 

Third Party: Paypal
Personal Data Used: Name, Email Address, Postal Address, Telephone Number, Payment information
Purpose Used: Payment Processing
Lawful Basis: Contract
Link to their Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

 

Website Administration

Third Party: Gloversure
Personal Data Used: Name, Email Address, IP Address,
Purpose Used: Website Hosting and Back ups of our website
Lawful Basis: Legitimate Interests

Third Party: Google Analytics
Personal Data Used: Anonymised website browsing information
Purpose Used: To improve website content and performance
Lawful Basis: Legitimate Interests
Link to their Privacy Policy: https://www.google.com/policies/privacy/

Third Party: Yoast
Personal Data Used: Anonymised website browsing information
Purpose Used: To improve website content and performance
Lawful Basis: Legitimate Interests
Link to their Privacy Policy: https://kb.yoast.com/kb/gdpr/

Third Party: Ultimately Social plugin
Personal Data Used:  no personal data is used by this plugin except that if you are logged into your social media accounts when you click on our page links then the social media provider (such as Facebook) will know that you have done so.
Purpose Used: To create social media buttons on our website, link to our social media pages and to analyse traffic from our website to these pages.
Lawful Basis: Legitimate Interests
Link to their Privacy Policy: https://www.ultimatelysocial.com/gdpr/

 

Third Party: Askismet
Personal Data Used:  The information collected depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Purpose Used: To prevent spam comments and reviews
Lawful Basis: Legitimate Interests
Link to their Privacy Policy: https://automattic.com/privacy/

 

Third Party: YITH Woocommerce Wishlist
Personal Data Used:  name, email address, products you’ve added to the  wishlist and previous wishlists you have created.
Purpose Used: To allow you to create wishlists on our website.
Lawful Basis: Legitimate Interests

 

Accounting and Customer Order Records

Third Party: Stewart Associates accountancy firm
Personal Data: Name,
Purpose: For tax preparation
Lawful Basis: Legal Obligation
Link to their Privacy Policy: https://www.saltd.co.uk/privacy.asp

Receiving and responding to customer enquiries

Third Party: Contact 7
Personal Data: Name, Email address, telephone number (they do not store this information)
Purpose: To transfer details entered on our website contact form to us so that we can respond to your questions. We do not use any contact material gathered in this way to send you marketing emails.
Lawful Basis: Contract

Third Party: Microsoft Outlook
Personal Data: Name, Email Address, Other Contact Information
Purpose: To allow us to maintain contact with our customers, prospective customers and suppliers.
Lawful Basis: Contract

 

7.3    We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information.

7.4    In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

 

8. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

8.1    You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

8.2    You may restrict your internet browser’s use of Cookies. You can do this by clicking “no” on the cookie consent form when you first access our website.

8.3    You may withdraw your consent for us to use your personal data at any time by contacting us and we will delete your data from our systems.  However, you acknowledge this may limit our ability to provide the best possible products and services to you.

 

9. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). For more details please contact us.

 

10. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

        Cookies that we use

We use cookies for the following purposes.

(a)      authentication – we use cookies to identify you when you visit our website and as you navigate our website. (Cookies used for this purpose are wordpress_; wordpress_logged_in; wordpress_test_; wordpress_test_cookie; wp-settings-; wp-settings-time-; PHPSESSID; SESS)

(b)      status – we use cookies to help us to determine if you are logged into our website.

(c)      personalisation – we use cookies to store information about your preferences and to personalise the website for you.

(d)      security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services.

(e)      advertising/ Marketing – we use cookies to help us to display advertisements that will be relevant to you. We use a Social Media link plugin called Ultimately Social to add social media buttons to our website (GDPR compliant) you can read their Privacy Policy here https://www.ultimatelysocial.com/gdpr/

(cookies used for this purpose are: _atuvc; (AddThis) _atuvs; di2; Ioc; mus; ouid; uid; uvc; vc; xtc (You Tube) CheckConnectionTempCookie# (Google) GAPS; NID (Facebook) impression.php/#; c_user; datr; fr; pl; sb; wd; xs; (Twitter) _ga; ads_prefs; auth_token; csrf_same_site_set; dnt; eu_cn; external_referer; guest_id; kdt; personalization_id; remember_checked_on; syndication_guest_id; tfw_exp; twid)

(f)      analysis – we use cookies to help us to analyse the use and performance of our website and services. We use Google Analytics (aiming to be GDPR compliant) to analyse our website – please read their privacy policy here https://privacy.google.com/businesses/compliance/#?modal_active=none

We use Yoast Premium plugin to analyse our website (aiming to be GDPR compliant) please read their Privacy Policy here https://kb.yoast.com/kb/gdpr/

(cookies used for this purpose are: @@History/@@scroll|#; (Google Analytics) _utm.gif; _utma; _utmb; _utmc; _utmz; (videopress.com) _utmt (add this) _at.hist.#(Pinterest) _pinterest_cm)

(g)      cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

(h)   Necessary – we use cookies that help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. (cookies used for this purpose are: wc_cart_hash_#;wc_fragments_#)

        Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _utm.gif; _utma; _utmb; _utmc; _utmz .

        Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)      https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)      https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)      http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)      https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)      https://support.apple.com/kb/PH21411 (Safari); and

(f)      https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

11. Summary of Your Rights under GDPR

Under the GDPR, you have:

    1. the right to request access to, deletion of or correction of, your personal data held by Us;
    2. the right to complain to a supervisory authority;
    3. be informed of what data processing is taking place;
    4. the right to restrict processing;
    5. the right to data portability;
    6. object to processing of your personal data;
    7. rights with respect to automated decision-making and profiling

 

To enforce any of the foregoing rights or if you have any other questions about our Site or this Privacy Policy, please contact us using the details set out below.

12. Contacting Us and Changes To Our Privacy Policy

If you have any questions about our Site or this Privacy Policy, please contact us by email at customerservice@cre8kits.co.uk, or by post to 1 St Leonards Close, Bridgnorth, Shropshire, WV16 4EJ .

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Effective date of this privacy policy: 25th May 2018

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