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Contact Us

Cre8kits (Cre8tors Ltd), PO Box 5432 High Street, Bridgnorth, Shropshire, WV16 9DB customerservice@cre8kits.co.uk

Terms and Conditions

Prices:
All prices and charges on this site are in UK pounds and show VAT inclusive prices but excluding delivery charges. Prices, offers and products are subject to availability and may change at any time.

Descriptions:
We try very hard to ensure that all information on this site is up to date and accurate. However, errors and omissions can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We have made every effort to reproduce the colours of our products as accurately as possible via the web but the colours you see on screen are for reference only and should not be relied upon as a definitive guide. If you have precise colour requirements please contact us requesting colour information.

Credit Card Security :
Your Debit/Credit Card security is extremely important to Cre8kits. We have decided to use Paypal to process payments, this means that no credit/debit card detail is collected, stored or is even viewable by ourselves. You do not need to have a Paypal account to make a payment.

Delivery:
The standard delivery charge is £3.50 per order to UK mainland (excluding Scottish Highlands). We only deliver items to the UK mainland. For other destinations please contact us. Orders received for non UK mainland delivery will be cancelled and refunded at our discretion. Customers wishing to order from outside the UK mainland should contact us in the first instance by email to arrange/cost delivery of the items. We aim to dispatch all orders within 3 to 5 working days. Should there be any significant delay with your order for whatever reason, we will contact you. The delivery address you give us MUST be able to accept deliveries. If the delivery service is unable to deliver through no fault of their own, and the delivery is returned to us, we will refund your order, but will deduct the charge for the delivery.

Returns Policy – incorrect or damaged goods
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. We take every precaution to package our orders to ensure they withstand the rigours of transit, but in the unlikely event that any of our products arrive damaged or defective, please contact us by email in the first instance so that we can arrange for delivery back to us.  We will replace or refund the goods as you request on receipt of the returned items, however we cannot take any responsibility for any other costs or consequential losses howsoever incurred.

Unwanted Items:
If the item(s) you have ordered are not exactly what you wanted, please return them to us within 14 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. If the item(s) returned come in sealed packs, these must be unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we are not able to accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website as a new order in the usual way as we do not offer an exchange service. Some items do not travel well in jiffy bags. Please ensure that they are packed so as to avoid damage in the post as goods for refund must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, we may only be able to offer a credit of 50% of the retail value of the goods to be given against a future order with us.

Privacy :
Cre8kits take the privacy of our customers seriously and operates on a minimal data collection basis wherever possible. Cre8kits will never sell any detail collected from our customers to third parties.

External Sites:
On occasions Cre8kits.co.uk may link to useful external sites which may prove of interest to our customers. Cre8kits.co.uk is not responsible for the content of these sites, nor does linking to a site imply endorsement of opinions expressed or products and goods referenced in them.

The terms and conditions may be subject to alteration without notification.

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